Shipping Policy

Thank you for shopping with Dexa Jewels. This shipping policy outlines how we handle and process shipments.

1. Processing Time: Orders are processed within 1‑3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates and Delivery Estimates: Shipping charges and delivery times are calculated at checkout based on your location and chosen shipping method. Once your order is dispatched, you will receive a confirmation email with tracking information, if available.
3. International Shipping: We ship to selected international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
4. Shipping Carriers: We use reputable carriers to deliver your orders. Delivery times may vary depending on the carrier and your location.
5. Delays: While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as adverse weather, customs inspections, or carrier issues. We are not liable for delays outside our control.
6. Wrong or Incomplete Address: Please ensure that your shipping address is complete and accurate. We are not responsible for orders returned due to incorrect or incomplete addresses. Additional shipping charges may apply for re-delivery.

If you have any questions about our shipping policy, please contact us.